About the job

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

As a member of the Lead Development Team you will be responsible for qualifying leads and generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco.

Key Responsibilities

Provide the best possible customer experience to all inbound leads expressing interest in Five9 via multiple channels including phone, email and live chat
Have the desire and energy to complete a high volume of daily calls/activities
Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence
Deliver consistently against quota, despite imperfect systems and processes
Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environments
Effectively articulate the Five9 value proposition by phone and e-mail
Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns
Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices

Key Skills

Bachelor’s degree required
Commitment to pursuing a career in sales
Highly team oriented – great attitude and love for teamwork
Work experience in a lead generation setting
High-caliber cold calling skills
Familiarity with common office software and CRM
Proven track record of achieving corporate quotas and goals
Ability to handle objections and educate prospects in a consultative manner
Demonstrated curiosity, resourcefulness, motivation, and initiative
Professional business acumen, strong communication skills, strong presence, and confidence
Excellent time management with ability to multi-task, prioritize, etc.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy https://www.five9.com/pt-pt/legal.

California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

Sales Development Rep (Bay Area)