Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges, and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 11 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want when they want, where they want it.

We work with riders, restaurants, and consumers. We operate one of the most complex three-sided marketplaces in the world and we do this in real-time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes.

Purpose of Job:

We’re looking for a talented individual to join our Performance & Planning function within our Operations department. This person is responsible for building the performance strategy for the market and driving operational efficiency and performance - ultimately ensuring that our network is operating at excellent efficiency and service levels. The ideal individual is ownership-driven, extremely analytical and has a strong strategic mindset. Problem solving is at the heart of this role, the candidate will solve highly complex and multi-disciplinary problems to improve our network efficiency, while understanding, quantifying and communicating trade offs effectively to leadership and relevant stakeholders This is the ideal role for someone looking to take their analytical and strategic thinking skills into execution, process-building and iteration to get to operational excellence.

Main Responsibilities:

Long term strategy - Ability to build out comprehensive plan of the market (1 year and beyond) and effectively identify and quantify trade-offs required to achieve targets
Using analytics to improve the delivery network - Increase the availability, reliability and efficiency of the network
Matching supply and demand - Using a range of measures to forecast both consumer demand and rider supply distribution, ultimately ensuring that there are enough riders in the right place at the right time, at all times.
Continuously identifying opportunities for improvement - Identifying, prioritising, managing, and executing projects (with end-to-end ownership) to improve operational performance in line with business priorities (e.g. target calibration, zone review, network load analysis)
Experimentation - Running tests to explore creative solutions and processes (e.g. a/b testing, process mapping, automation of internal processes)
Working with stakeholders from other departments - Ensuring coordination with operational changes and cross-functional efforts

Requirements:

Problem solving - Ability to diagnose and dissect highly complex problems in network efficiency, and solving them effectively and efficiently
Effective communicator / Excellent stakeholder manager - Able to communicate ideas in a clear, concise manner to the relevant stakeholders. Also able to both offer and critique ideas and opinions. Set and manage expectations with cross functional stakeholders on high stakes, multi disciplinary projects
Track record of ‘getting things done’ - Willingness to get your hands dirty, and know when you have enough insight to make a call and apply the 80 / 20 rule to execute ‘on-the-fly’
Inquisitive - Infectiously curious, thoughtful and able to question the status-quo
Resilient - Strong work ethic alongside an ability to tackle and bounce back from complex challenges and issues
5+ years of experience working in fast-paced environments

Life at Deliveroo

We are a growing team, with a very large impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a team, which means the scope for growth and personal impact is enormous.

Culture and Diversity

At Deliveroo we know that people are the heart of the business and we prioritize their welfare. We offer a variety of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in our success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing start-ups around.

Benefits and Diversity

25 days of Annual Leave
Work visa
Medical insurance
Annual home flight tickets
Free Deliveroo Plus - Free delivery and access to special offers
Maternity & Paternity benefits
End of year parties and regular social events
An extremely fun team to work with!

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups.

Senior Manager - Performance & Planning